Resume of 

Ashok Shahdeo

ASHOK SHAHDEO

+ 91 98860 52854 | E: ashok@shahdeo.com

 

 

Professional Summary

 

SENIOR IT INFRASTRUCTURE PROJECT MANAGER - PMP|PRINCE2 |ITILV3| PGDBM |AWS Architect|Certified Scrum Master|IT Risk Management |BEC 2|MCP Certified with  Total of 18 + Years of Experience in managing large end to end Managed Services Transition Project from 10 Million upto 60 Million USD in Size.

 

Skills

 

  • Transition and Transformation Management

  • Infrastructure Transition - Cloud and Data Center.

  • Data Center Transformation

  • Network Management Transition

  • System Migrations/Integrations

  • Enterprise wide Implementations

  • End Point/Field Services Operations Services

  • Project Management Office

  • Multilingual Service Desk Transition

  • Project Scheduling and Risk Management

  • Client Relations & Presentations

  • Business & IT Planning

  • Vendor Management

 

Work History

 

Sr Transition Manager                                          09/2014 to Current

Cognizant Technology Solutions | Bangalore

Cognizant Worldwide - Finland | Helsinki – 03/2017 – 10/2017

Cognizant Worldwide – UK | Northampton – 12/2018 – 05/2019

  • Drove about 13 high-quality completion of systems engineering, Data Center Transformation and enterprise wide transition implementation projects for clients at multiple onsite locations in Europe and UK.

  • Completed Projects worth 10 - 60 Million USD.

  • Completed in periods of 6 to 9 months which includes transformation of Data Center infrastructure to Microsoft Azure and AWS.

  • Multilingual Service Desk for 11 Languages.

  • Completion of Knowledge transfer in 11 countries which spread across Europe in USA and Japan.

  • I managed entire Knowledge acquisition initiative as well as Data Center Transformation initiative with my team of SME's, Technical managers and support teams.

  • Complex Outsourcing deal with resource rebadging of 75 resources.

  • It included knowledge acquisition initiative from Incumbent Vendors Technology included Data Center, Infrastructure Services, SD and EU Services.

  • Major Off the Shelf retailer in the UK - Deal worth 33 Million USD - Transition completed in 6 Months which includes Knowledge transfer to be completed across 12 locations across the globe.

  • The Transition was complex and the goal was to standardize Service Desk in multiple language and data center tower like Windows, Storage, Backup, Network, Firewall.

  • Major ERP Solutions Service Provider and Large Manufacturing deal- Deal worth 60 Million USD - completed in 11 Months which includes transformation of Data.

  • Center to Microsoft Azure.

  • Completion of Knowledge transfer in 21 countries spread across Europe, Asia Pacific in USA.

  • The Transition was complex with decentralized network, companies, and stakeholders.

  • The aim was to move from decentralized to centralize.

  • We completed entire Knowledge acquisition initiative as well as Data Center Transformation initiative with team of SME's, Technical managers and support teams in period of 11 months with minimal business disruption and proactive risk management.

  • Major Pharmaceutical in Japan - Completed Multi Location Service Desk and Application Services Transition for India, Budapest and Shanghai.

  • Major Bank and Financial Services in US and UK -Complex Outsourcing deal with resource rebadging of 75 resources.

  • It included knowledge Acquisition initiative from Incumbent Vendor.

  • Technology included Data Center, Command Center Services - Infrastructure Services, SD and EU Services.

  • Major Animal Food Manufacturer - Deal Value worth 25 million, knowledge Acquisition was spread across 7 countries with decentralized setup and included transition and transformation running in parallel.

  • Major Automobile Component Manufacturer USA, Knowledge Acquisition from Incumbent vendor, setting up command center and tools infrastructure, managing 2000 + servers and network devices - KA Phase was of 3 months and transition Completed successfully with minimal business disruption.

  • Helped in Setting up PMO , creating transition Artifacts.

 

Program Manager                                                         04/2010 to 09/2014

Unisys | Bengaluru, KA

  • Completed 12 projects including Data Canter Transformation, EPO, Network Transformation and Storage Projects on time, budget and Quality - tools Including - ESX V Centre, Cisco technologies, Dell Server and Storage Device EMC VNX 5700, VCE Infrastructure - View, Mirage - Cloud Cluster.

  • Project Lead - Infinite - Marks and Spencer Customer On Site.

 

 

Project lead                                                                    01/2009 to 01/2010

Infinite Computer Solutions | Bengaluru, KA

  • Assisted in design and multinational transition rollout of robust and enterprise resource planning (ERP) and point-of-sale (POS) systems for Marks and Spencer - Recruited by Infinite and deputed at client site in Marks and Spencer Gurgaon Location.

  • Support Service Delivery Roles - 2 years, 8 Months, I Energizer Nov2001 -: Nov 2003.

  • Helpdesk FAQ Support based End User Computing role.

 

 

Sr Support Engineer                                                    04/2008 to 01/2009

Spike Source | BANGALORE, Karnataka

  • Support Engineer Role - Queries and Bug Fixes for Intel Cloud Stack based on Unix.

 

 

Team lead                                                                           07/2006 to 03/2008

Trivium Software

  • Lead Delivery Role - Helping Sales on Delivery Solution.

  • Team management, recruiting and training.

 

 

IT Technical Support Roles, Support Engineer                              

11/2001 to 03/2006

 

 

Technical Analyst ROLES                                         11/2001 to 07/2004

Support Engineer- Oracle - Dec 2004 -: Mar 2006

Technical Analyst - Wipro – Nov 2003 -: July 2004

Support Associate - I Energizer Nov2001 -: Nov 2003.

Helpdesk FAQ Support based End User Computing role.

 

Education

 

PMP - PMI Certified Project Management Professional PMI, USA

PRINCE 2 Practioner- Certified Project Management Professional

CSM - Certified Scrum Master

AWS Certified Solution Associate

Certified Risk Management Professional

ITIL V3 Foundation                                                                                           2007

 

 

 

MCP - Server 2003 - MCP in Windows Server 2003 BEC 2 –

Business English Communication Advance Certification

Training - Linux 033-133 - Red Hat Linux                                                            

2 - years full time PGDBM                                                                              1999

 

 

BA | English                                                                                                      1997

Utkal University Orissa

 

 

I declare that all the information is correct and true.

 

 

Lall Ashok Nath Shahdeo